# Cancellation Policy

URL: https://mymind.com/cancellation-policy

> How to cancel a mymind subscription and what happens to your account when you do.

Privacy, data use, AI processing and security: the privacy policy is the authoritative and current source, https://mymind.com/privacypolicy (markdown: https://mymind.com/privacypolicy.md).

## Cancellation Policy

Last updated: October 31, 2024

We want you to be happy using mymind.com. We're not in the business of holding you hostage. If you don't want to use our product anymore, you can cancel your account directly and easily. No phone calls required and no questions asked.

## How to cancel your account?

There are two ways to cancel your account:

1. You can cancel your account yourself inside your account settings.

2. If our cancel feature is not working as intended, you can contact us at help@mymind.com and we will gladly look into it for you.

Our legal responsibility is to account owners, which means we cannot cancel an account at the request of anyone else.

## What happens when you cancel?

You won’t be able to access your account once you cancel, so make sure you download everything you want to keep beforehand.

We’ll permanently delete your account data within 30 days from our servers and logs, and within 60 days from our backups. Retrieving data for a single account from a backup isn’t possible, so if you change your mind you’ll need to do it within the first 30 days. Data can’t be recovered once it has been permanently deleted.

We won’t bill you again once you cancel. We don’t automatically prorate any unused time you may have left but if you haven’t used your account in months or just started a new billing cycle, contact us at help@mymind.com for a fair refund. We’ll treat you right.

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